When you receive your device, download the TrackiPet App from the App Store or Google Play. Create an account and follow the activation instructions. Look for the quick start guide in the box for more information.

A magnetic, two-pin USB charging adapter is included with your device for convenient charging.

The TrackiPet App is where you can view your dog’s location. It also allows you to activate the TrackiPet device, manage your subscriptions and billing, manage your PetRings, and use the Treats feature.

No. The TrackiPet device contains an embedded SIM card and the subscription plans cover all communication and data features.

You can link as many TrackiPet devices to your account as you want. Each device requires a separate subscription plan.

• After pressing the power button for 3 seconds; all lights, followed by solid green – TrackiPet is starting up.
• Pulsing white – TrackiPet is activating.
• After pressing the power button for 3 seconds; solid amber – TrackiPet is powering off.
• Quick flashing white – TrackiPet is in real-time tracking mode.
• Flashing amber – TrackiPet’s battery level is low.
• After a single press of the power button; green – TrackiPet is on and connected to a network.
• After a single press of the power button; amber – TrackiPet is on and not connected to a network.

While your TrackiPet is charging:

• Steady amber – TrackiPet is charging and is not yet full.
• Steady green – TrackiPet has reached full charge.
• All lights sequentially – Firmware update is in progress.
• All lights on and steady – Firmware has been updated

TrackiPet has 4 different tracking modes to choose from: Power Save, Everyday, Performance, and Real-Time Tracking. They determine location update intervals and battery life. You can change between modes from the TrackiPet App.

Power Save Mode – every 2 hours 

Everyday Mode – every 30 minutes 

Performance Mode – every 5 minutes 

Real-Time Tracking – every 3-5 seconds 

All modes are subject to network connectivity.

TrackiPet’s battery lasts for up to 7 days depending on usage and the tracking mode it’s set to. 

Performance Mode – up to 3 days 

Everyday Mode – up to 5 days 

Power Save Mode – up to 7 days 

You can see the battery status of your device in the TrackiPet App.

When you activate real-time tracking from the TrackiPet App, your personal device receives location updates from your dog’s tracker every 3-5 seconds. Please note that real-time tracking works for a maximum of 15 minutes at a time and will drain your tracker’s battery life more quickly.

TrackiPet has an IP67 waterproof rating, which means it can withstand immersion in water up to a depth of 1 meter for up to 30 minutes.

You can order TrackiPet from our website. We ship internationally from the US.

Most TrackiPet features—location tracking, PetRings, geofencing, and more—are only functional with a subscription plan. Apart from the Treats, you will not be able to access any features without purchasing and renewing your subscription plan.

When you purchase your device on TrackiPet.com, you’ll be asked to select your subscription plan before adding the device to your shopping cart. Upon completion of your purchase, you’ll receive a subscription activation code. You’ll be prompted to enter it to complete activation when you create your profile in the TrackiPet App.

If you purchase your device from one of our resellers, you’ll need to buy a subscription on the TrackiPet App in order to activate it.

The shipping address cannot be changed once the product has shipped. We will let you know when your order has shipped via a confirmation email.

You can check your order details, status, and subscription activation code by signing into your account on TrackiPet.com.

Orders are shipped from a warehouse in the US. VAT payment and/or import fees may be applicable for customers outside of the US.

No. The TrackiPet device contains an embedded SIM card and the subscription plans cover all communication and data features.

Most TrackiPet features—location tracking, PetRings, geofencing, and more—are only functional with a subscription plan. Apart from the Treats, you will not be able to access any features without purchasing and renewing your subscription plan.

Your subscription plan is set to auto-renew by default. If you want to cancel your subscription, please contact our support team.

Yes. You can change your form of payment through the TrackiPet App or by contacting our support team.

You can upgrade to a longer-term plan at any time. Note that our long-term plans offer the best value and upgrading will earn you savings. Other changes can be made before each new billing cycle. Please contact our support team for more information.

If TrackiPet’s battery is completely depleted, it can take a bit longer to reach an initial charge level. Keep TrackiPet plugged in for a few minutes until you see the steady amber light. If you’re still having trouble, please contact our support team.

Press and hold the button for 5 seconds to power off the device. Press and hold for another 8 seconds to power it on again.

There are several possibilities:

• The device is off – Check if the device responds to a short button press. An LED light should flick on.
• The device is on but shut down – If the App indicates that your device is shut down, activate the 'send beep' command. The device should start communicating shortly.
• The device is on but doesn't send location updates – Your dog is probably indoors and in the proximity of a known WiFi network. The device should resume location updates when your dog goes outside.
• The device is on but not responding to the 'send beep' command – Please contact our support team.

To protect your privacy, you will need to contact our support team to remove a device from your account. Because TrackiPet is a tracking device, we do not allow users to remove devices from one account and then add them to others.